Important Notice
This Privacy Policy describes how Cyagen Biosciences(Guangzhou) Inc. (abbreviation: Cyagen) collects, uses, and protects your personal information. By using our website or services, you agree to the terms outlined in this policy.
Introduction

Cyagen Biosciences (Guangzhou) Inc. (“we,” “our,” “us”) is strongly committed to protecting your privacy and providing a safe online experience for all our users. This Privacy Policy outlines the basis on which any personal data we collect, or that you provide to us, will be processed by us.

By providing us with your data or using our website, you agree to us collecting and using personal information about you in accordance with this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our website or provide us with your personal data.

You have choices about the data we collect. When asked to provide certain personal information, you may decline, but where such information is necessary to provide a service or feature, your use of that service or feature may be restricted as a result.

Information We Collect
When registering on our website or contacting us by email/phone, we may collect the following personal information:
  • Names and titles
  • Contact information (phone numbers, email addresses)
  • Billing addresses and payment information
  • Shipping addresses
  • Professional information (institution, department, position)
  • Order history and preferences
  • Research-related information you voluntarily provide
Information Collected Automatically
As you browse our website, we may automatically collect:
  • IP address used to connect your computer to the Internet
  • Computer information such as browser type, version, time zone setting, operating system, and platform
  • The navigation path used through our website
  • Usage information, such as page response times and visit length
  • Website URL from which you visit our website
  • Language preferences and country/location
  • Statistics on page views
Your personal information will not be revealed to us if you merely visit our website without placing an order or registering.
How We Use Information

Personal information submitted to us through our website or other ways will be used for the purposes of better serving you and providing you with high-quality service and products. The information will be used to:

Website & Business Administration
  • Administer our website and business
  • Enable your use of the services available on our website
  • Improve the quality and effectiveness of our services
  • Analyze website traffic and usage patterns
Order Processing & Fulfillment
Process transactions and orders
Send services/products you ordered
Supply services/products to you
Send statements, invoices and payment reminders
Collect payments from you
Communications
Send email notifications (order confirmations, shipment updates)
Send our email newsletter(which you can opt out of)
Respond to your inquiries and support requests
Deal with complaints made by or about you
Marketing & Analysis
Send marketing communications about new services, promotions, etc.
Conduct market and customer analyses
Post your testimonials(with your consent)
Personalize your experience on our website
Important
We do not sell, trade, or rent your personal data to others. We use the information you provide to respond to your inquiries, process your orders, and improve our products and services.
Information Sharing
Your personal information will not be shared with others without your consent, except where required by law or governmental or judicial bodies with proper authority or other legal process.
We may share information with:
Business Partners
Please notice that your information may be shared with necessary business partners such as payment processors or logistics companies. We ensure third parties will comply with our Privacy Policy and limit their access and use of your personal information.
Legal Requirements
In addition, there may be some other, limited circumstances in which Cyagen or our affiliates may share or transfer the personal data in our databases, for example, to comply with a legal requirement, to enforce our Terms and Conditions, to protect your interests, or in the event of a corporate sale, merger, reorganization, dissolution or similar event.
Our Commitment
Cyagen does not sell any of the gathered information to third parties. We limit employee access to personal information collected through our website to only those employees who need access to the information in the performance of their official duties.
Cookies & Technologies
A cookie is a unique text file stored on your computer by your web browser. These text files are used as a means of distinguishing among users of a website. A cookie will not include personal information, unless you have volunteered that information.
Types of Cookies We Use:
Strictly Necessary Cookies
These cookies are essential for enabling user movement around our website and providing access to features such as your purchases and other secure areas of the website. These cookies do not gather information about you that could be used for marketing purposes and do not remember where you have been on the internet.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.
Functional Cookies
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize pages on our websites, or register for a service, a cookie helps us to recall your specific information on subsequent visits.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device.
Your Cookie Choices
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer (or delete cookies already present). For more information about cookies, including how to set your internet browser to restrict, block or delete cookies, please go to www.allaboutcookies.org. If you choose to decline cookies, you may not be able to fully interact with our website.
Analytics Services
Our website uses analytics services such as Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of our website is usually transferred to a Google server in the USA and stored there. We use Google Analytics only with IP anonymization enabled. This means that Google will reduce the IP address of users within Member States of the European Union or in other signatory states to the Agreement on the European Economic Area, which may exclude any personal relationship.
Security Measures
Cyagen is strongly committed to protecting personal information collected through our website against unauthorized access, use or disclosure. We implement robust security management processes to safeguard your data.
Technical Safeguards
We take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We store all the personal information you provide on our secure (password- and firewall-protected) servers.
Encryption
All electronic financial transactions entered into through our website will be protected by encryption technology. When our order forms ask users to enter sensitive information, that information is encrypted and is protected using industry-standard secure protocols.
Employee Access Controls
We limit employee access to personal information collected through our website to only those employees who need access to the information in the performance of their official duties. Employees who have access to this information follow appropriate procedures in connection with any disclosures of personal information.
Monitoring & Auditing
We have implemented procedures to safeguard the integrity of our information technology assets, including, but not limited to, authentication, authorization, monitoring, auditing, and encryption. These security procedures have been integrated into the design, implementation, and day-to-day operations of our website.
Security Limitations
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing our website confidential. We will not ask you for your password (except when you log in to our website).
Third-Party Links
Our website may include hyperlinks to and details of third-party websites. We have no control over and are not responsible for the privacy policies and practices of third parties.
Third-Party Websites
Our website provides links to third parties as a convenience in locating relevant information and services. Cyagen does not take any responsibility for the content, the accuracy of the information and/or quality of products or services provided by or advertised on these third-party websites.
Important Notice
We urge you to review the privacy policy posted on any website you visit before using the site or providing any personal data about yourself.
Children’s Privacy​​
Cyagen does not knowingly collect personal information from individuals under the age of 18 or create profiles of individuals under the age of 18. If you are under 18 years old when reading this agreement, you must read, agree to, and use the Services under the guidance and supervision of your parent or legal guardian. If we become aware that we have collected personal information from an individual under this age without verified consent from your parent or legal guardian, we will take steps to delete that information.
Notice to Parents/Guardians
Users are cautioned that the collection of personal information submitted in an email will be treated as though it was submitted by an adult, and may, unless exempted from access by federal or State law, be subject to public access.
Policy Changes

Cyagen will occasionally update this privacy policy to reflect changes in our practices. When changes are made to this Policy, we will revise the “last updated” date at the top of this page.

Policy Updates
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.
Your Consent
By using the Cyagen website, you consent to our collection and use of your information as described in this policy. We may amend this Privacy Policy from time to time; please review it periodically. Your continued use of our website after the date that such notices are posted will be deemed to be your agreement to the changed terms.
Contact Us
If you have any questions or comments about this Privacy Policy, please contact us:
Email
Privacy Officer
Cyagen Biosciences (Guangzhou) Inc.
Room 201, Building D, No. 288, Shenzhou Road, Huangpu District, Guangzhou City, Guangdong Province, 510663 China
Information Update
Please let us know if the personal information that we hold about you needs to be corrected or updated. To request to review, update, or delete your personal information, please contact us at [email protected].
Submit Your Request
Submit Your Request